The Premium LotusWellness · Massage · Therapy Back to homeThis policy describes the information involved when you browse our website or contact a branch for an appointment, and how that information may be used and protected.
Last updated: 12 July 2026This website does not collect appointment details through an online form. When you call or message us through WhatsApp, you may choose to share your name, phone number, preferred service, branch, appointment time, and information needed to safely provide the service.
Our hosting provider and browser technologies may process basic technical information such as IP address, device type, browser type, requested pages, and timestamps for security, performance, and reliability. We do not use this website to collect payment-card details.
Information may be used to respond to enquiries, confirm or manage appointments, provide requested services, maintain service and safety records where necessary, prevent misuse, and comply with legal obligations.
Choosing a WhatsApp, phone, or map link transfers you to a third-party service. Information you send through those services is also handled under the provider’s privacy policy and account settings.
Information is shared only as reasonably needed with the relevant branch team, service providers that support website or communications operations, or authorities when required by law. We do not sell personal information.
We retain appointment and communication information only for as long as reasonably needed for the purposes described above or as required by law. Reasonable safeguards are used, but no internet or messaging service can guarantee absolute security.
You may ask about, correct, or request deletion of personal information held by a branch, subject to legal and operational requirements. You can also stop promotional communications at any time by telling the branch team.
Our services and booking channels are not intended for children to use independently. We may update this policy when our practices or legal requirements change, and the latest revision date appears at the top of this page.