Terms & Conditions

These terms explain how appointments, services, offers, and direct bookings work at The Premium Lotus. By using this website or confirming an appointment, you agree to these terms.

Last updated: 12 July 2026

Appointments and confirmation

Website actions open a phone call or a pre-filled WhatsApp message. An appointment is confirmed only after the selected branch accepts the requested service, date, and time. Walk-in availability is not guaranteed.

Prices, packages, and offers

Prices shown on the website are in Indian Rupees and may change without prior notice. Promotional prices, packages, and service availability may differ by branch or date. The branch team confirms the final price before service.

Cancellations and late arrival

Please contact the booked branch as early as possible to cancel or reschedule. Late arrival may reduce the treatment duration or require a new slot, depending on availability. Any advance-payment terms communicated by the branch apply to that booking.

Health and suitability

Our services support relaxation and general wellness and do not replace medical diagnosis or treatment. Guests should disclose relevant injuries, allergies, pregnancy, medication, or health conditions before a service. We may decline or modify a treatment when it may not be suitable.

Guest conduct

Guests and staff must be treated respectfully. The Premium Lotus may refuse or end service in cases of unsafe, abusive, unlawful, or inappropriate conduct. Only services listed or expressly confirmed by the branch are offered.

Third-party services

This website may link to WhatsApp, telephone services, Google Maps, and other third-party platforms. Their availability, privacy practices, and terms are controlled by their respective providers.

Website information and liability

We aim to keep website information accurate, but photographs are illustrative and errors or interruptions may occur. To the extent permitted by law, The Premium Lotus is not responsible for indirect loss arising from website use or third-party platforms.

Governing law and contact

These terms are governed by the laws of India, with disputes subject to the appropriate courts in Patna, Bihar. Questions can be raised directly with either branch using the phone numbers published on this website.